Why Being 6 Star Comes From inside of Each of Us; with Anthony Wood & Jamo Borthwick - #26
This is a wonderful episode with two people who know how to 'do better'.
Jamo's perspective as a business owner serving customers in his community directly is a welcome voice to show us what 6 stars means in practice and in action. Anthony gave us an extension of that from the inside of a business and his experience helping business owners to tap into the magic that Jamo carries inside him naturally.
Here's a snapshot of what we discussed:
17:24 - you’ve got to find the right people
28:14 - building people up with confidence is key
40:25 - the importance of tapping into the emotional connection of WHY
42:45 - how do you ensure your staff deliver a 5 or 6 star experience in your absence?
51:47 - focus on what you can control, to the best you can
Book referenced: Good To Great, by Jim Collins
Jamo Borthwick
Founder & Manager, International Surfing Development
The majority of my work is based on surf, the ocean and aquatic activities.
I have a surf school based in Australia, have surf and aquatic sports schools in India; train and mentor new surf & SUP instructors, lifeguards and judges abroad; I work with national governing bodies to help develop and grow the surf, SUP and aquatic sports; I train, coach and develop athletes, squads and teams around the world.
I am passionate about helping people reach their potential and be the best they can be.
Something Interesting About You
I founded a surf & clothing business in India to help provide opportunities for children in poverty stricken families to give them a better chance at life.
Contact:
Insta: https://instagram.com/walkinonwatersurf
Insta: https://instagram.com/indoboardaus
Insta: https://instagram.com/surfingdevelopment
Insta: https://instagram.com/indicasurfschool
Insta: https://instagram.com/kudlasurf
Insta: https://instagram.com/aventuraindica
Anthony Wood
Founder & CEO, Pinnacle Traction
After more than 25 years of building successful companies, Anthony is tapping into his passion for helping business leaders cultivate growth and clarify their vision. This prompted him to create Pinnacle Traction, where he helps leadership teams gain the clarity, focus and the skillset required to drive their business forward. The tools from the EOS system, his in-depth knowledge of business, and analytical skills gained from a degree in Civil Engineering are a powerful combination to have in your corner. He offers entrepreneurial leadership teams a blueprint for success that will enhance their health as a team so, in turn, they can strengthen their organisation.
Something Interesting About You
Qualified Maple Syrup Maker, Accidentally running over 200km with my sister
Contact:
LI: https://www.linkedin.com/in/anthony-wood-pinnacle/
W: https://www.pinnacletraction.com.au
Check out our previous episode
The purpose of the Mission Activated podcast is to inspire people with the stories of people who are activated on their mission, and are living a life of purpose, passion and alignment. Being in business is not just about money: it's about bringing our genius and our gifts to the world to impact others.
If you'd like to get in touch please contact us at contact@6starleaders.com
